We will be closed for the Easter Long Weekend, place your orders before then!

Delivery - South Africa

How will my biltong be delivered?

We make use of Fastway courier services. Fastway is a 3rd party courier company. Please note that Fastway does not deliver on weekends. For more info, visit their site: www.fastway.co.za

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How long will my delivery take?

Anywhere between 2 to 3 days, depending on various factors, these factors can give an indication and estimate of when your order will arrive. These factors include:

    • Time: Is your order placed after our office hours?
    • Weekdays: Is your order placed on a Thursday or Friday? This can significantly increase your waiting period. We recommend placing your order on a Monday or Tuesday.
    • Weekend: You are more than welcome to place your order over the weekend but just bear in mind that we are closed on weekends and will send your order on the Monday.
    • Public holidays: We and Fastway are closed on Public Holidays and will only send your order out on the day we return. Long weekends can also affect delivery time.

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How do I track my parcel?

You can track your parcel with the label number we have sent you via email or SMS. You will only receive your label number when your order is on its way. You will then need to go to http://fastway.co.za/our-services/track-your-parcel and enter your label number we have sent to you. Your shipping status will then be displayed.

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I can't find my tracking number?

If you can't find your tracking number send an email to orders@nutrisnacks.co.za.

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My label does not have any scans?

When the Fastway tracking website says that your label does not have any scans it means that we have your order ready but Fastway has not collected it yet or they have not scanned the parcel yet. Check again after a few hours. If the problem persists send an email to orders@nutrisnacks.co.za

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Can I give a certain time for Fastway to deliver?

We always give an indication on our parcels what time Fastway should deliver your order. However, what happens at the Fastway Depot we can't control.

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What are the delivery charges?

Gauteng: All orders below R500 are billed R55 per delivery. Any orders above R500 are FREE of charge.

KwaZulu-Natal: All orders below R500 are billed R55 per delivery. Any orders above R500 are FREE of charge.

Rest of ZA: All orders are billed R99 per delivery.

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Can I place a COD order?

Unfortunately, you can't place a Cash On Delivery order. As we do not deliver with our own drivers and use Fastway Couriers. In the event that you place a COD order by mistake, we will contact you to change your payment method.

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